Covers: shared Okfit app, same mobile at two gyms, Member App OTP

A member may sometime see data from their previous gym in the Okfit app. That happens when the same mobile number is used at both the gyms on Okfit.

The phone number on Members → Search → their profile is the number they type in the app.

Sign them into your gym

1. Ask them to log out of the app

2. Open their profile in your Okfit account

3. On Member Info, click the chain icon (Member App OTP)

4. A 6-digit code appears. It is valid for 5 minutes. If they have an email on the profile, the code is emailed as well

5. They enter that code in the Okfit app

The code is tied to this member at your gym, so the app opens your gym even when the same mobile exists elsewhere.

Super Admin, Admin, Receptionist, Sales Manager, and Sales Head.

Ask them to logout from the member app. On Okfit, update their date of joining to a recent date from their Member Profile page. Once done, ask them to login again using their phone number. On successful login they should see their membership details from your gym.

How to use the member profile

How to add or update member photo and ID

How to login to Okfit Manager app