Broadcast messages, SMS credits, and WhatsApp
Communication covers how you message members — broadcast email, SMS, app notifications, and WhatsApp — plus SMS credits and WhatsApp setup.
In Okfit there is no separate “Bulk SMS / Bulk Email” menu. Day-to-day sending is Dashboard → Broadcast Message, or Send Message from member report tables (Active Members, Members At Risk, Members Lost, and similar lists). Setup and credits live under Account Settings → SMS & Whatsapp. Email copies and email verification live under Account Settings → Account.
Verify your email (needed to broadcast email)
Buy SMS credits if you send SMS (Basic+, India)
Connect WhatsApp via MSG91 for META templates and auto messages
Send from Dashboard → Broadcast Message or select rows on a report and use Send Message
Optional: turn on Automatic WhatsApp for class, enquiry, member, greeting, and renewal events
Task | Where in Okfit |
|---|---|
Broadcast Message | Dashboard → Broadcast Message |
Send Message from reports | e.g. Active Members, Members At Risk, Members Lost, Upcoming Renewals, Birthdays, Member Payments Due |
SMS credits & WhatsApp API | Account Settings → SMS & Whatsapp |
Email copies / verify email | Account Settings → Account (Edit Account for Email copies to) |
Delivery reports | Activity Report → SMS / Emails / Whatsapp Report (not on Lite) |
Broadcast Message needs Basic (or an addon). SMS is typically India Basic+. Lite customers should upgrade to use these tools.