How to add or update member photo and ID

Photo and ID help front desk identify members and keep records for access control.

#

Add during signup

On Members → Add Member, upload or capture a photo and optional ID document in the Photo & DOJ step

#

Update later

  1. Open the member profile

  2. Click on the camera icon on the profile photo

  3. Update photo

  4. Update or download ID document from the profile → Overview → Member Info panel

#

Why members cannot upload a photo from the member app

Member photos are how staff recognise people at reception. To prevent any misuse, only the authorized staff can add or change a photo after checking and matching with the person who walks in. Members cannot upload or change their photo from the member app.

#

Tips

  • A clear face photo helps reception and Manager app recognition

  • ID documents are stored on the member record for staff access

#

How to add a member

How to use the member profile

 

Built with DocStar