Add people, keep profiles current, and work retention lists

Members are the people in your gym CRM — profiles, contact details, and retention lists.

Membership packages (what you sell) live under Memberships & Plans. This section is about the person record.

• Add members manually or via enrolment form

• Update photo and ID documents

• Use the member profile for notes and follow-ups

• Work Active, At-Risk, Lost, and Dormant lists

• Import members from Excel

• Understand training slots when assigning PT

For assign, renew, freeze, and PT sessions, see Memberships & Plans.