Member with valid membership denied entry
Covers: device offline at assign/renew, Sync Validity with Biometric
Most common cause: the Matrix device was offline (power or internet) when the membership was assigned or renewed, so validity never reached the device.
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Fix
1. Power on the device and confirm it is online
2. Open the member profile
3. Click Sync Validity with Biometric (refresh icon)
4. Wait for success, then ask the member to try entry again
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Prevention
Keep the device online whenever you assign or renew memberships
If Sync fails with a connectivity error, fix the network first (Unable to connect to access control device), then Sync again.
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Related
Unable to connect to access control device
How to enroll members and staff on Matrix