Unable to connect to access control device
Covers: ISP message, power, LAN/Wi-Fi, router, then Sync
Okfit may not be able to communicate with the biometric device due to any of the below technical reason
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Reason
Unstable internet connection
Router was reset or replaced at your location
Static IP was updated or expired
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Quick checks
1. Device switched on; power cable and wall socket OK; lights/display on
2. LAN cable seated or Wi-Fi on the correct network; router/switch powered
3. Restart the device; wait 1–2 minutes
4. Restart the router after a power cut; confirm other devices can browse
5. When the device is back, open affected member profiles → Sync Validity with Biometric
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Still stuck?
Contact your ISP for Static IP and connectivity issues.
Contact [email protected] if you need to reconfigure your router.
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Related
Unable to enroll on the biometric device
Member with valid membership denied entry