Unable to enroll on the biometric device

Covers: power, network, static IP, support reconfiguration

If Assign starts but the Matrix device never goes ready, or enrollment fails, check the gym network first.

1. Device powered on (lights / display on)

2. Ethernet or Wi-Fi firmly connected; gym internet working

3. Restart the device; wait 1–2 minutes

4. If the router was replaced or reset, the device may need reconfiguration — contact [email protected]

5. If you use a static IP from your ISP, confirm it has not changed (browser to the device address on the same LAN if you have it). If the ISP IP changed, fix with the ISP, then ask Okfit support to reconfigure