Staff FAQ
Short answers to common Staff questions. For full steps, use the how-to guides in this section.
Q: What does Web Access mean for staff?
A: Web Access means the staff member can log in to the Okfit web portal with email and password. The same login works in the Okfit Manager app. On View Staff you can Allow Web Access or Disable Web Access. Staff without web access can still use the Manager app with an OTP generated by Super Admin from the staff profile.
Q: What is the difference between Deactivate and Delete Staff?
A: Deactivate is reversible. The person cannot log in and cannot be assigned to members, but you can find them under View Deactive Staff and restore later. Delete is permanent and cannot be undone. Prefer deactivate when someone leaves temporarily.
Q: Can trainers be transferred to another staff member?
A: Yes. Go to Staff → View Staff → Transfer Trainer. Choose the from and to trainer, then transfer. Members and enquiries linked to that trainer move to the new trainer.
Q: Can I view staff members who are no longer active?
A: Yes. Staff → View Staff → View Deactive Staff lists deactivated staff.
Q: Can a staff member’s role (type) be changed later?
A: No. Edit Staff updates name, phone, dates, address, qualifications, salary, and notes — not the staff type. Choose the correct type when you add them. If the type is wrong, deactivate the old record and add staff again with the right type (and transfer members if they were a trainer).
Q: Why is a staff member not visible in the View Staff list?
A: They may be deactivated. Open View Deactive Staff. Also confirm you are logged in as Admin (only Admins see the Staff menu) and that you are looking at Staff, not Admins or Guests.
Q: Is salary and commission information visible to staff members?
A: No. Salary and commission are entered by Admins on Add Staff / Edit Staff. Staff do not manage other staff records from the Staff menu.