Member can't book a class in the app
Use this when a member sends a screenshot from the member app and Book Class fails. Fix the cause, then ask them to pull to refresh and try again.
Online booking isn't available for this gym. Please book at the front desk.
Also matches: app booking turned off, Allow Class Booking from Member App
Cause: Members are not allowed to book from the app.
Fix: Classes → Calendar → Settings → turn on Allow Class Booking from Member App.
This class has already started.
Also matches: Class already started, This class is no longer available to book, This class has already started and can no longer be booked, In Progress, This class has ended, Ended
Cause: The class start time has passed, or the class is over. The app does not book a session that has started.
Fix: Ask the member to book themselves into a later session / upcoming class.
This class has been cancelled. Please choose another class.
Also matches: class has been cancelled
Cause: That class was cancelled on the portal. The member’s app list was still showing it.
Fix: Ask them to refresh the class list and book another session.
Booking isn't open yet. You can book this class starting "n" hour(s) before it begins.
Also matches: Not open yet, Opens in, Booking isn't open yet
Cause: Allow Class Booking From is set, and that window has not started.
Fix: Classes → Calendar → Settings → Allow Class Booking From. That number is how many hours before the class booking opens. Raise it if members should book earlier. Leave it blank for no open-time limit.
The booking window for this class has closed. Classes must be booked at least "n" hour(s) before start.
Also matches: Booking Closed, booking window has closed
Cause: Allow Class Booking Upto is set, and that cutoff has passed.
Fix: Classes → Calendar → Settings → Allow Class Booking Upto. That number is how many hours before the class booking closes. Lower it, or clear it, if members should book closer to the start. Staff can still book the member from the calendar.
This class is full. Join the waitlist to get notified if a spot opens.
Also matches: class is full, no slots, no more spots, Waitlist
Cause: Every spot on that session is taken.
Fix: Classes → Class Waitlist, or book them into another session. To raise capacity, Classes → View Classes → edit the class → Number of Spots.
See:
No active membership found. Please contact your gym.
Also matches: No active membership found. Ask front desk to activate or renew your membership. No active membership — booking unavailable.
Cause: The member has no membership that can be used to book.
Fix: Open the member profile and assign or renew a membership. System memberships are ignored for class booking.
See:
How to assign or renew a membership
Your membership starts {date}. You can book this class then.
Also matches: You can book classes from that date, membership starts
Cause: The membership starts after this class.
Fix: Book them from the start date, or move the membership start date if it was entered wrong.
Your membership has ended. Renew to book classes.
Also matches: Membership ended — renew to book classes
Cause: The membership end date is before the class.
Fix: Renew the membership. The app shows a Renew link on the Classes screen when this is the only blocker.
See:
How to assign or renew a membership
Your membership is frozen until "date". Unfreeze or contact your gym to book classes.
Also matches: Your membership is frozen. Unfreeze or contact the front desk. Membership frozen or booking unavailable. Try booking after unfreezing.
Cause: The membership is frozen on the class date.
Fix: Unfreeze the membership, or ask them to book a class after the freeze end date.
See:
How to assign or renew a membership
This class is outside your membership dates (valid "start" – "end"). Pick a class within those dates, or renew.
Also matches: outside your membership dates
Cause: The class date is not between that membership’s start and end dates.
Fix: Book a class inside those dates, or renew so the new dates cover the class.
Class booking isn't set up on your membership yet. Please contact your gym to enable it.
Also matches: Class booking isn't set up on your membership yet. Please contact your front desk to enable it.
Cause: The membership has no classes connected to it.
Fix: Classes → View Classes → Connect to Memberships, or connect the class from the membership product.
See:
How to connect memberships with classes
Your membership doesn't support class booking. Please contact your gym.
Also matches: Booking classes through the app is not supported. Please contact your front desk. Your plan doesn't support app class booking.
Cause: The membership does not count sessions by Class Bookings. App booking only works when Count session by is Class Bookings.
Fix: On the membership product, set Count session by to Class Bookings, and connect the class. Attendance-counted and QR-counted plans cannot book classes in the app. Staff can still book the member from the calendar when the membership allows it.
See:
How to connect memberships with classes
This class isn't included in your membership. Choose another class or ask your gym.
Also matches: Your membership does not allow class bookings
Cause: The member’s plan is connected to other classes, not this one.
Fix: Confirm which class they are opening in the app. Connect this class to their membership, or ask them to book a connected class.
See:
How to connect memberships with classes
You have already used all your sessions for this membership.
Also matches: No sessions left on your membership. You can only book {n} sessions. The booking could not be processed. You can only book {n} sessions.
Cause: The session pack counted by Class Bookings has no sessions left.
Fix: Renew or upgrade the membership, or raise Sessions allowed on the product. Cancelling an upcoming booking returns a session, unless it was a late cancel.
You have already booked this class.
Cause: This member already has a booking for that same session.
Fix: Open the class on Classes → Calendar and confirm their booking. Ask them to check My Bookings in the app.
You already have "class name" booked at this time. Cancel that booking first, or choose another slot.
Also matches: Member has an existing booking on {date}. another class booked at this time
Cause: The member already has a class at that start time.
Fix: Cancel the other booking, or book a different time. Staff can remove the old booking from the calendar if it was a mistake.
See: Member can't cancel a class booking
You already have "n" upcoming booking(s) (limit: "max"). Cancel or attend one before booking another.
Also matches: max booking limit, Max Future Bookings Allowed, You have reached your max booking limit
Cause: The member already has as many future bookings as Max Future Bookings Allowed.
Fix: Ask them to attend or cancel one upcoming booking. To change the cap, Classes → Calendar → Settings → Max Future Bookings Allowed. Clear it for no cap.
Something went wrong while booking. Please try again. If it keeps failing, contact your gym.
Also matches: contact your front desk, There was an unexpected error in saving the booking. Please try again in a while.
Cause: The booking did not save. This is usually a brief network or server problem.
Fix: Ask them to try again. If it keeps failing, confirm the class, trainer, and schedule are still valid, then contact support.