Class booking errors and fixes
Use this when the class booking fails or a membership does not appear when booking is attempted from the portal. Fix the cause, then retry the booking.
Membership not listed / cannot select membership
Cause: that membership is not connected to the class
Fix: Classes → View Classes → Connect to Memberships, or connect from the membership product
See:
How to connect memberships with classes
You can only book X sessions / insufficient sessions
Cause: session pack has no remaining sessions for Class Bookings
Fix: renew or upgrade the membership, or book fewer dates
See:
How to assign or renew a membership
Member/Enquiry has an existing booking on this date
Cause: already booked on that day/slot (overlap)
Fix: open the existing booking, pick another date, or delete the old booking if it was a mistake
Class is full
Cause: all spots are taken
Fix: use Class Waitlist or book another schedule
See:
Check-in is only allowed from 10 minutes before class start
Cause: too early to mark attendance
Fix: wait until the check-in window, then mark attendance from the bookings modal
Cannot update schedule end date because bookings exist
Cause: changing end date would conflict with existing bookings
Fix: delete or move those bookings first, then edit the schedule
See:
How to create a class schedule
Cannot delete class because a schedule still exists
Cause: schedules must be removed before deleting the class product
Fix: delete schedules first, then delete the class
Unexpected error saving booking / schedule
Cause: temporary server or network issue, or invalid form data
Fix: refresh, confirm class/trainer/date fields, try again; contact Okfit support if it persists
Booking classes from the app is not allowed. Please contact admin for more info.
Cause: allow booking from member app is not turned off
Fix: turn on Allow Class Booking from Member App switch from Classes → Calendar → Classes Settings
See:
You have reached your max booking limit. Please utilize your booked sessions.
Cause: member has booked maximum allowed future classes
Fix: ask member to use the already booked sessions to open up future bookings, or update the Max Future Bookings Allowed field from Classes → Calendar → Classes Settings option
See:
Your membership does not allow class bookings.
Cause: member is trying to book a class that is not connected to their active memberships
Fix: check whether the member is trying to book the class that is connected to their membership, make sure the membership is connected to the correct class
See:
How to connect memberships with classes
Also see:
Member can't book a class in the app
Member can't cancel a class booking