Use this when Book fails or a membership does not appear. Fix the cause, then retry the booking.

Cause: that membership is not connected to the class

Fix: Classes → View Classes → Connect to Memberships, or connect from the membership product

See:

Cause: session pack has no remaining sessions for Class Bookings

Fix: renew or upgrade the membership, or book fewer dates

See:

Cause: already booked on that day/slot (overlap)

Fix: open the existing booking, pick another date, or delete the old booking if it was a mistake

Cause: all spots are taken

Fix: use Class Waitlist or book another schedule

See:

Cause: too early to mark attendance

Fix: wait until the check-in window, then mark attendance from the bookings modal

Cause: changing end date would conflict with existing bookings

Fix: delete or move those bookings first, then edit the schedule

See:

Cause: schedules must be removed before deleting the class product

Fix: delete schedules first, then delete the class

Cause: temporary server or network issue, or invalid form data

Fix: refresh, confirm class/trainer/date fields, try again; contact Okfit support if it persists

Cause: allow booking from member app is not turned off

Fix: turn on Allow Class Booking from Member App switch from Classes → Calendar → Classes Settings

See:

Cause: member has booked maximum allowed future classes

Fix: ask member to use the already booked sessions to open up future bookings, or update the Max Future Bookings Allowed field from Classes → Calendar → Classes Settings option

See:

Cause: member is trying to book a class that is not connected to their active memberships

Fix: check whether the member is trying to book the class that is connected to their membership, make sure the membership is connected to the correct class

See: