Why is a member with valid membership is denied access?

Sometimes you may notice a member with a valid membership is denied access by the door controller. This usually happens when the device is OFF or not connected to internet when the membership was assigned to the member. This prevents the latest validity to be passed to the device as the software is unable to connect to the device.

To prevent this, make sure the device is ON and always connected to internet at the time of assigning / editing a membership for a member.

How to adjust validity on the device and resolve this issue?

1. Make sure the device is connected to power and internet

2. Goto the Member Profile page

3. In the Member Info panel, click on Sync with Biometric

If the device is reachable, then the correct validity will be updated on the device.