Covers: phone number login, OTP login, login errors

Member can login to the member app with their registered phone number and OTP.

There are two methods to login to the member app

1. Download the Okfit member app (or custom member app)

2. Click the Sign In button

3. Enter phone number and Click Get OTP

4. Verify OTP. On successful verification, member is logged into their account

1. Admin generates a 6 digit sign in ID from the portal (see below)

2. The sign in ID is emailed to the member

3. Member taps on use one time sign in ID on the Sign In screen in the app

4. On successful verification, member is logged into their account

Sign in ID is used when the member is unable to login using their phone number.

1. On the portal, open the member's profile → Overview tab

2. In the Member Info panel header, click Member App OTP

3. Share the generated OTP with the member (OTP valid for 5 minutes)

Double-check the phone number entered by the member. It should match the number registered under their name on the portal.

The app picks up their record based on their date of joining. If the member is seeing their old gym's data, update their data of joining to a more recent date from their member profile.

Alternatively, you can ask the member to provide a another phone number which is different from the one registered in the old gym. Update this number on the portal. The member can then use this new number to login.

If a member (usually in the case of a minor member) does not have a phone number, register them with a default number 00000.

To login to the member app, use the one time sign in ID method

How to add or update member photo and ID