Active, At-Risk and Lost Members

Members are categorised automatically based on their membership validity and attendance.

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Active members

Members with a currently valid membership

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At-Risk members

Members with active membership but not seen at the gym for a while (low recent attendance)

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Lost members

Members with no active or upcoming membership. They have stopped using the service

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Also useful

  • Loyal members - long-term / repeat purchasers with active membership

  • New members - recently joined, listed according to their date of joining

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What are dormant members

How to assign or renew a membership

 

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