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Unable to assign biometric access

Covers: no ongoing membership, Consider for access control, future-dated membership

 

Okfit blocks Assign Card / Fingerprint / Face when the member cannot receive access validity yet.

 

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Common causes

  • No ongoing membership

  • Membership product does not have Consider this membership for access control enabled

  • Membership is future-dated (not Ongoing yet) — validity is not sent early (prevents misuse before start)

 

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Fix — turn on Consider for access control

1. Go to Memberships & Plans → View Memberships

2. Edit the membership product

3. Check Consider this membership for access control

4. Save

5. Return to the member profile and try Assign again

 

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Fix — timing

Wait until the membership is Ongoing, then assign biometric access

 

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Related

 

How to enroll members and staff on Matrix

 

How to create a membership product

 

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