Covers: earn points, redeem points, set points, delete and reset points

1. Go to Reward Points → Set Points

2. Enter points for each action you want to reward. Leave 0 or blank to skip that action

3. Optional: add Reward Point Tiers (name, min points, perks)

4. Click Save Points & Tiers

• Member Onboarding - when a member is added

• Membership Renewal - when you assign or renew a membership

• Membership Renewal with Full Payment / Part Payment - extra points on that payment

• Referral points (offer links) - awarded when somebody pays on the offer link shared by a member

• Member Check-in - when member checks-in (once per day) (attendance can be marked via QR, register, manual, or biometric)

• Member Check-out - when members checks-out (once per day)

• Challenge Completion - when an attendance challenge reaches Attend for days

• Workout Plan View / Diet Plan View - once per day when the member opens the plan in the Member app

• Class Booking - when they book a class; reversed if the booking is cancelled

• Class Check-in - when they check in to a class; reversed if cancelled or marked no show

• Member Birthday / Anniversary / Joining Anniversary - on that date

Members with a valid email get a points email when they earn or redeem. The transaction also reflects in the member app.

Super Admin can categorise the points into tiers. Eg Bronze, Silver, Gold and Platinum. Tiers use the member’s current total. Member tier reflects in the member profile and in the member app.

Perks are the benefits the member is eligible to obtain when they reach a tier.

1. On Set Points, click Add tier

2. Enter Tier Name, Min Points, and optional Perks (for example 10% off merchandise)

3. Save Points & Tiers

Redeeming lowers the total. If the balance falls below a tier minimum, that tier drops.

Example: All Gold members get free passes to your next paid event.

1. Open the member profile → Reward Points

2. Add Points - enter points manually and a note (regularity, performance, reference)

3. Redeem Points - enter points and a note (merchandise, diet plan, and so on). You cannot redeem more than the current total

4. The table shows each earn and redeem. Total Reward Points, current tier, perks, and the next tier are shown in the bottom right

Members can avail discount on renewals by redeeming their reward points. On Assign now / Renew Membership, enter Redeem Reward Points to be deducted from the member's total point balance in exchange of discount.

Example: Redeem 500 points and avail 5% discount on renewals.

View the daily transaction of reward points from Reward Points → View Report. Export if required.

View member rankings based on the reward points total from Reward Points → Leaderboard. The table also displays their current tiers and their eligible perks

To undo a reward point activity, use the Delete Reward Points button in Reward Points → View Report table. Select the reward points entries to be deleted to activate the button.

To clear all reward point activities, use the Reset Points option in the Reward Points → Leaderboard table. All the members points will reset to 0.

• Set 0 on rules you do not want

• Gym check-in and check-out points are once per day

• Class booking and class check-in are separate

• Create two or three tiers so members can see a next goal on their profile

How to assign or renew a membership

How to assign workout and diet plans