How to manage equipment issues and QR analytics
Covers: open issues, resolve, reopen, most scanned, filters
Issues & QR Analytics shows member-reported equipment problems and which machines get scanned most.
Where
Sidebar → Equipment → Issues & QR Analytics
Or View Equipment → Issues & QR Analytics
What you see
Open Issues count
Most Scanned Equipment
Member Reports table — reported time, equipment, location, member, comment, status
Work an issue
1. Open Issues & QR Analytics
2. Filter Open / All / Resolved and set a date range if needed
3. Read the member comment
4. Click Resolve — optional staff notes (technician scheduled, part ordered, etc.) → Mark Resolved
5. Use Reopen if the problem comes back
Tips
Open issues stay visible until someone resolves them
Export the table if you need a file for maintenance vendors
Fix the machine on the floor, then resolve in Okfit so the open count stays accurate
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