Error when assigning biometric access to member

Covers: Consider for access control, future-dated membership, expired membership

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Member has an active membership but it is not considered for access control

Cause: Membership is ongoing, but "Consider for access control" is off

Fix: Turn on Consider for access control

  1. Go to Memberships & Plans → View Memberships

  2. Edit the membership

  3. Check Consider this membership for access control

  4. Save

  5. Return to the member profile and try Assign again

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This membership starts on DD MMM YYYY. Biometric access can be assigned once it begins.

Cause: Membership is future-dated

Fix: Wait for the membership to start before assigning biometric access

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Member has no active membership

Cause: Membership is expired. Member has no ongoing memberships

Fix: Assign a membership with ongoing validity and then try again

 

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